1. Information you give us

• Your name, phone number, and email address.
• The service address or ZIP code, and the type of property.
• Your description of the plumbing problem, and any photos you choose to send.
• Anything else you tell us on a call or in the request form that is needed to route your request.

2. Call information

When you call a number shown on this website, we and our call tracking provider may record the phone number you called from, the tracking number you dialled, the date, time, and length of the call, and the page you called from. Calls may be recorded and monitored for call quality, routing, and record keeping. If you do not want a call recorded, tell the person who answers at the start of the call, or send your request through the form instead.

3. Information collected automatically

• Your IP address, browser type, device type, and operating system.
• Pages you viewed on this website, time spent, and the page that referred you.
• Cookie and analytics identifiers, as described in the Cookies section below.

4. How we use information

• To respond to your request and connect you with a service provider.
• To route, track, and review calls made to numbers shown on this website.
• To check that requests are real and to prevent false or abusive requests.
• To run, maintain, and improve this website and the pages people use most.
• To meet legal, accounting, and record keeping duties.

5. How we share information

We share your request details with an independent plumbing service provider, or a small number of providers, so that a provider can respond to you and quote for the work. That is the purpose of this website, and it is the main way your information is shared. Once a provider receives your details, that provider handles your information under its own privacy practices.

We also share information with vendors who run parts of this website for us, such as the hosting company, the form plugin service, the call tracking service, and analytics services. Those vendors should use the information only to provide their service to us. We may also share information when the law requires it, to protect people or property, or to enforce our Terms and Conditions. If this website is sold, rented, or transferred to a new operator, request and call records may be transferred to that operator so requests can still be answered. We do not share your request details for unrelated marketing by other businesses.

6. Calls, texts, and emails back to you

By calling us or giving us your phone number or email address, you agree that we and a service provider we connect you with may call, text, or email you back about your request, including with automated dialling or text systems where the law permits it. Message and data rates from your carrier may apply. To stop texts, reply STOP. To stop marketing emails, use the unsubscribe link or contact us through the Contact Us page. Consent to calls or texts is not a condition of receiving plumbing work.

7. Cookies

This website may use cookies and similar tools. Some cookies are needed for the website to work and stay secure. Others help us count visits, see which pages and phone numbers people use, and understand which sources sent traffic to the website. You can block or delete cookies in your browser settings. If you block cookies, some parts of the website may not work as intended.

8. How long we keep information

We keep request details, call records, and related records only for as long as we need them to answer requests, keep business records, resolve disputes, and meet legal duties. When information is no longer needed for those purposes, we delete it or remove details that identify a person.

9. Security

We use reasonable administrative and technical steps to protect the information we hold. No website, email system, or phone system is completely secure, so we cannot promise absolute security.

10. Your choices and rights

• You may ask us what personal information we hold about you, and ask us to correct it or delete it.
• You may ask us to stop using your details for marketing at any time.
• You may choose not to use the form, and call instead, or choose not to contact us at all.

To make a request, contact us through the Contact Us page. We may need to confirm your identity before we act on a request, and we will respond as required by applicable law. Please note that information already passed to a service provider will also need to be handled by that provider, and we may need to pass your request on to them.

11. Children

This website is intended for adults arranging plumbing work for a property. It is not directed at children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has sent us personal information, contact us and we will delete it.

12. Links to other websites

This website may link to other websites, such as a provider, a utility, or a city resource. This policy does not cover those websites. Read the privacy policy of any website you visit from a link here.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the Last updated date at the top of this page. The updated policy will apply from the date it is posted on this page.

14. Contact us

Questions about this policy, or a request about your information: reach us through the Contact Us page on this website, or call the phone number shown on this website.